Refund policy

We want you to be completely satisfied with your purchase. If for any reason you’re not, you may request a return under the following conditions:

Right to Exchange

Please note that all sales, are final — refunds are not issued, only exchanges.
For all other payment methods, you have the right to exchange your jewelry within 7 days of receiving your order. Please note that all sales are final — refunds are not issued, only exchanges.

Return Conditions

Items must be unused, in their original packaging, and include all accessories.

Personalized, engraved, or sale items are non-refundable unless defective.

Return shipping costs are the customer’s responsibility, except in cases of defective or incorrect items.
You can always contact us for any return question at calle8joyeria@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Approved exchanges or refunds (if applicable) will be processed to the original payment method within 5 to 10 business days.

If you have any questions, feel free to contact us at calle8joyeria@gmail.com.